Acceptable Use Policy

Purpose

This Acceptable Use Policy ("Policy") governs your use of the Economy Tire & Lube website (economytireandlube.com) and our physical facilities. This policy is designed to ensure a safe, respectful, and productive environment for all customers and staff.

Website Use Guidelines

Acceptable Use

You may use our website to:

• Browse our services and product information
• Contact us for quotes and appointments
• Access your account information (where applicable)
• Read educational content about automotive care
• Leave legitimate reviews and feedback

Prohibited Activities

You may NOT use our website to:

• Engage in any illegal activities or promote illegal conduct
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or threaten our staff or other users
• Post false, misleading, or defamatory content
• Violate intellectual property rights
• Spam or send unsolicited communications
• Scrape or automatically collect data from our website

Facility Use Guidelines

Customer Behavior

When visiting our facility, customers are expected to:

• Treat all staff and other customers with respect
• Follow all posted safety guidelines
• Remain in designated customer areas unless accompanied by staff
• Supervise children at all times
• Keep noise levels reasonable
• Dispose of trash appropriately

Safety Requirements

• No smoking anywhere on the premises
• Closed-toe shoes required in service areas
• Do not interfere with equipment or tools
• Report any safety hazards to staff immediately
• Follow all emergency procedures if announced

Prohibited Behavior

The following behaviors are not permitted:

• Verbal or physical abuse toward staff or customers
• Use of profanity or inappropriate language
• Discrimination or harassment of any kind
• Intoxication or drug use on premises
• Theft or vandalism
• Solicitation or unauthorized sales
• Photography or recording without permission
• Bringing weapons onto the premises

Content Standards

User-Generated Content

Any content you submit (reviews, comments, etc.) must:

• Be truthful and based on your actual experience
• Be respectful and professional in tone
• Not contain personal attacks or offensive language
• Not violate anyone's privacy rights
• Be relevant to our services

Review Guidelines

When leaving reviews:

• Focus on the service experience
• Provide constructive feedback
• Avoid naming specific employees inappropriately
• Don't include personal information
• One review per customer per service visit

Enforcement

Violations

Violations of this policy may result in:

• Warning or request to modify behavior
• Temporary suspension of website access
• Permanent ban from website or facility
• Removal of user-generated content
• Refusal of service
• Legal action if warranted

Appeals Process

If you believe you have been unfairly restricted, you may contact us to appeal the decision. All appeals will be reviewed fairly and promptly.

Reporting Violations

If you witness or experience violations of this policy, please report them immediately to our staff or contact us directly. We take all reports seriously and will investigate appropriately.

Emergency Procedures

• In case of fire, evacuate immediately and call 911
• For medical emergencies, call 911
• Report all accidents to staff immediately
• Follow staff instructions during emergencies
• Know the location of exits and safety equipment

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our website or services constitutes acceptance of any policy changes.

Contact Information

If you have questions about this Acceptable Use Policy, please contact us: